Updates: Stephen Bonnano Closure, Lilly Pulitzer Estate Auction

Hello-Hello, and happy Wednesday.

We had hoped that by this morning things would be getting back to normal for all of our friends in the south and southeast after yesterday’s ice and snow storms.  For those who might not have seen news about the ghastly weather, here’s a look at I-285 north of Atlanta yesterday.

Michael King/WXIA-TV via The Weather Channel Facebook

Michael King/WXIA-TV via The Weather Channel Facebook

The ice made road conditions so perilous some drivers had no choice but to get out of their vehicles and start walking. Thousands upon thousands of people reported 5 to 7 hour commutes; and that’s a broad interpretation of ‘commute,’ as the word implies movement. In some cases there was no movement. At all.

WSB-TV

WSB-TV

Above, near Stone Mountain, Georgia. Below, another highway cluttered with cars.

Twitter

Twitter

People sleeping overnight at a Publix supermarket.

Mike Seidel/The Weather Channel

Mike Seidel/The Weather Channel

Roads were so dangerous it wasn’t safe for school buses in many areas; not all parents were able to pick up their children. Below, students spending the night at Birmingham’s Glen Iris Elementary school.

WVTM-TV/Birmingham, AL

WVTM-TV/Birmingham, AL

Conditions yesterday on Birmingham highways.

Alabama's 13 Twitter

Alabama’s 13 Twitter

Others spending the night at an Atlanta Home Depot.

WSB-TV/Atlanta, GA

WSB-TV/Atlanta, GA

This little one will have quite a tale to share, she was delivered on Interstate 285 last night.

WSB-TV/Atlanta

WSB-TV/Atlanta

Unfortunately, it didn’t look much better in Atlanta this morning.

Michael King/11Alive

Michael King/11Alive

Nor in Alabama.

ABC33-40/Birmingham Alabama

ABC33-40/Birmingham Alabama

Very, very scary.

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We move to an update now on the troubling tale of Stephen Bonanno. We originally posted about the company’s problems in June of last year, when reports began surfacing from customers who had ordered and paid for sandals, but never received them.  Many ordered during the brand’s 50th Anniversary Sale in January.

Stephen Bonanno

Stephen Bonanno

Stephen Bonanno said they were overwhelmed by the volume of orders, and in May this was posted on the company’s Facebook page.

Stephen Bonanno Facebook

Stephen Bonanno Facebook

The last post on the Bonanno blog was also in May, alerting customers the website was “back up and running.”  The company’s final Facebook post was in September.

Stephen Bonanno Facebook

Stephen Bonanno Facebook

I had actually forgotten about the issue until reading Suburban Charm this morning. From her post:

I ordered four pairs of monogrammed sandals…two for me and one pair for each of my girls.
Well…..here we are a YEAR later and NO sandals.
Seems Stephen has disappeared off the face of the earth with my money… and about 200 other women’s.

She noted the complaints filed with the Better Business Bureau.

South Florida Better Business Bureau

South Florida Better Business Bureau

WPTV-TV looked into the problems in late October.

Consumer Watchdog Jenn Strathman tracked him down…. but he drove off. A few minutes later, he returned and answered the questions that have surrounded Stephen Bonanno Sandals since the company held a rare fifty-percent off sale in January.

“We’re not closed, first off. We are just moving to a new location. We have two places we are looking at right now. That’s why we have all the boxes. Right now we are moving them into the new place,” Bonanno explained.

The company’s website is gone, this is what one finds at that URL.
StephenBonanno.com

StephenBonanno.com

The situation is the same when visiting BonannoFactory.com.  Back to WPTV’s story:

Bonanno replied, “I know customer service is the most important thing. That’s why we lasted 50 years in business because we gave great customer service throughout 50 years. This latest tailspin has hurt us and has hurt our customer service as well as our brand. Of course, we want it back. We want our customers to believe in us again, and we will get that respect and appreciation back from our customers again,” Bonanno said.

Bonanno said his company will call all the customers still waiting for orders and offer refunds if they want.

“Everyone will be taken care of,” Bonanno said.

It’s clear that is not going to happen. Sadly, there are hundreds who will not receive their merchandise, nor will they get their money back.
Stephen Bonanno

Stephen Bonanno

I’m thinking there are quite a few customers who aren’t feeling the peace and love.

You can read the entire WPTV story here, and Suburban Charm’s post is here.

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We also want to update our post on the upcoming Lilly Pulitzer Estate Auction. The catalog for that auction is now available to view at Leslie Hindman Auctioneers.

Leslie Hindman Auctioneers

Leslie Hindman Auctioneers

You can bid on items online if so inclined.

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Speaking of footwear, we have a “Just Say No” today, via the one and only Lisa at Privilege. Behold, the distressed sneaker.

Francy NYC/Barney's

Francy NYC/Barney’s

Not just any distressed sneaker, mind you. This is the $565 distressed sneaker. From the product description at Barneys:

Ultra-distressed suede high top sneaker with exposed side zip and silver-tone hardware. Detailed with a sequin covered ‘NY’ on one shoe and the printed skyline on the other. Small hidden wedge and terry lining. Scuffed midsole.

Thank heaven they didn’t forget to scuff the midsole.

With that, we send hope that things thaw quickly for those dealing with the extraordinarily bad weather.

 

9 Comments

Filed under Just Say No, Preppy clothing & brands, Preppy Fashion

9 Responses to Updates: Stephen Bonnano Closure, Lilly Pulitzer Estate Auction

  1. Thank you for your concern for us in Atlanta. My family felt terrible put upon when it took us 3 hrs for a commute that was normally 15 minutes, but after watching the news feeds of people who were 22 hrs into a regular commute and were still not home, I just feel lucky. We are especially grateful for those stores and companies who opened up for those stranded along the way. Even a place to go to the bathroom was greatly appreciated, I’m sure. And a big hug to those school bus drivers who tried their darnest to deliver their precious cargo. We personally are warm, cozy, together, and we have chocolate. We’re good!
    Linda @ A Toile Tale

  2. Gah- so much to say. First I have a friend who slept in Publix, after walking a mile and a half there. She said they were AMAZING (further proving my point that they are by far the very best grocery store ever- making me miss FL even more- but I digress). They gave everyone free coffee/water/cocoa and this AM made everyone breakfast. She said given the situation, it was a really great experience and everyone from employees to stranded folks like her were so nice.

    And second- I was a very vocal and loyal supporter of Bonanno sandals. They have owed me two pairs for two years now. I finally gave up a year ago. Such a disappointment from a company that was once wonderful to work with! #stillbitter

    KK @ Preppy Pink Crocodile

  3. Broncomom

    Yesterday’s weather event not only provided many stories of helplessness but many stories of human kindness. It is in times of difficulty, that I am truly inspired by the goodness of others.

  4. Great post. I own two pairs of Bonanno’s. It’s all just sad.

  5. Oh my what a mess down south! We got two inches and school is cancelled for a second day. It is nice to hear about so many people helping strangers out during the commuter nightmare.

    Thanks for the mention! I’ll let you know if I happen to get an update on my sandals!

  6. The Stephen Bonanno story is a result of his divorce. Last year, what got the ball rolling was this: around 2 am in the middle of the night, SB showed up w/ a semi & was planning to remove all the plant’s machinery so his ex-wife wouldn’t get it. However, he shares his building w/ a piano tuning & repair biz & the gentleman who owns it called the police. They arrived & put a halt to the process. Meanwhile, a few blocks away, his ex-wife has set-up shop making handmade sandals to order as “Palm Beach Sandal.” Other folks are having custom Navajos made at Danny’s Shoe Repair on Southern Blvd. They also repair & refurbish the classic sandal Bonanno made famous. The *huge* diff between the Jack Rogers knock-off and the sandals custom-made by PB Sandal & Danny’s is this: the sole is leather on the custom sandal making for a much more comfortable fit. If you wear the JR edition, you cannot have them re-soled, only re-heeled. The all-leather versions are able to be completely refurbished & therefore worth every penny.

  7. Susan, thanks for sharing this all. I can’t believe how severe and dangerous it got down South. Up here in the North, I’m thinking people were just overreacting to a light dusting, but I was so wrong and I feel bad about it. Thank goodness for stores like Publix watching out for people’s welfare.
    Truly disturbing about that Bonanno store. I’m sad so many people were robbed like that. :(

  8. Lauren

    The only thing I’d want from the LP sale is the Book mill, The rest looks like very expensive knickknacks and junk.

  9. I have family in Montgomery, AL who reported roads as slick as glass. While it appeared as if they were merely wet, they were black ice. Especially true on bridges.

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